Receptionist and Administrator

Do you pride yourself on being friendly, approachable, and an excellent communicator? If so, we’d love to hear from you!

We’re looking for a professional and organised individual who thrives in a front-facing role, enjoys supporting a team, and is committed to delivering outstanding service. Someone who can be flexible in terms of additional hours, changes in shift – to cover leave etc – for which Time Off in Lieu will be given – to meet needs of team and service provided

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

We are seeking a part-time Receptionist and Administrator to join our reception team, being the face of rainbows to all who visit the hospice, creating a welcoming environment and delivering a first-class Reception Service. As the receptionist/administrator you will provide a proactive and effective administration support service as well as ensuring the Reception Volunteers are managed and supported effectively, engaged in meaningful work, are trained for relevant tasks, and have regular feedback on their performance.

Location: Onsite at Rainbows Hospice in Loughborough

Hours: 17 hours per week: Monday 1:00pm – 5:00pm; Wednesday 8:30am – 1:30pm; and Friday 8:30am – 5:00pm. There is also a requirement for 1 in 4 Saturdays 10:00am – 4:00pm

Contract details: Permanent

About the role

This is a varied and rewarding role where you’ll be delivering an exceptional experience, ensuring a high standard of delivery and service that is reflective of Rainbows’ values.

Some of the key responsibilities include (but not limited to):

• To be the first point of contact, ensuring excellent customer service is delivered to all external and internal contacts, to children, young people, families, visitors, supporters, staff, volunteers, trustees, and health professionals
• To respond to visitors, telephone and email enquiries sensitively and professionally, ensuring that all messages are taken accurately and passed on appropriately in a timely manner to the relevant person/team.
• To ensure the Reception rota is kept up to date and identify cover for absence, ensuring that a Receptionist or Administration member of staff is always available ensuring continuity of service.
• To process merchandise sales in Reception and ensure accurate records are kept and payments made.
• To take bookings for Hospice vehicles and report any defects as advised by the car users to Facilities in a prompt and timely manner.
• To create and issue new members of staff/volunteers with security fobs and ID badges on their first day and as required.
• To monitor the Lone Worker process for Family Support when staff are on external visits
• To be an administrator for the fob security system ensuing procedures are followed. Ensure timely response to any changes in the fob allocation/permissions to ensure security is maintained at all times

Further requirements can be found by downloading the Job Description

Requirements

• Excellent administrative and secretarial skills
• Ability to prioritise and deal with conflicting demands
• Excellent customer service to ensure every individual receives a first class and personal response, to go above and beyond when required
• Computer literate with all Microsoft applications: Outlook, Word, Teams, SharePoint, Excel, PowerPoint and Publisher
• Excellent communication and telephone skills

Further requirements can be found by downloading the Person Specification.

Our Benefits include:

• Free onsite parking at the Hospice, Lark Rise, Loughborough.
• Eligibility to join blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday plus bank holidays (pro-rated).
• Contributory pension scheme or Salary Sacrifice Pension Scheme
• Affordable meals at the Hospice, Lark Rise, Loughborough.
• Free Tea, Coffee and Fruit whilst at the Hospice
• Free access to an employee assistance programme
• Wellbeing support and access to Mental Health First Aiders
• Unofficial benefits: Fun events, all staff away days, Guest visitors

For further information about this role and the responsibilities please contact Penny Nugent, Deputy Executive Assistant on Penny.Nugent@Rainbows.co.uk

To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk

This role is subject to a Standard DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years.

Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.